Refund Policy

1. Overview

At Nordic IPTV, we strive for complete customer satisfaction. This refund policy outlines the circumstances under which refunds may be issued and the process for requesting them.

2. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for first-time subscribers:

• Applies to new customers only (first subscription)
• Request must be made within 7 days of initial purchase
• Full refund of subscription fee
• No questions asked policy

3. Eligible Refund Reasons

Refunds may be issued for:

• Technical Issues: Persistent service problems that cannot be resolved by our support team
• Service Unavailability: Extended outages exceeding our SLA commitments
• Billing Errors: Incorrect charges or duplicate payments
• Service Not as Described: Significant discrepancies from advertised features

4. Non-Refundable Situations

Refunds will NOT be issued for:

• Subscription renewals (after 7-day guarantee period)
• Partial billing periods or unused time
• Account suspension due to terms of service violations
• Issues caused by inadequate internet connection
• Incompatible devices not listed in our requirements
• Change of mind after 7-day guarantee period
• Failure to cancel before automatic renewal

5. Refund Request Process

To request a refund:

1. Contact Support: Reach out via WhatsApp (+212653362639) or email (support@nordiciptv.watch)
2. Provide Information: Include your account email, subscription details, and reason for refund
3. Troubleshooting: Our team may attempt to resolve technical issues before processing refund
4. Review: Refund requests are reviewed within 24-48 hours
5. Processing: Approved refunds are processed within 5-10 business days

6. Refund Processing Time

7. Prorated Refunds

We do not offer prorated refunds for early cancellation. If you cancel your subscription, you will retain access until the end of your current billing period, but no refund will be issued for unused time.

8. Chargebacks

Filing a chargeback without contacting us first may result in:

• Immediate account suspension
• Permanent ban from our services
• Legal action for fraudulent chargebacks

Please contact our support team before initiating any chargeback. We are committed to resolving disputes fairly.

9. Free Trial Policy

If you received a free trial period, no refund is applicable as no payment was made. The 7-day money-back guarantee begins after the first paid subscription.

10. Exceptional Circumstances

In cases of extended service outages, natural disasters, or other exceptional circumstances, we may offer credits, extended subscriptions, or refunds at our discretion.

11. Contact for Refund Requests